Delivery & Returns

Delivery

We offer a 6-8 week delivery time as standard although this may be a little longer at peak times. If you require your order sooner than this, please contact us in the first instance to discuss the options available to you. Some items can be offered on a quick turnaround time of 3-4 weeks.

Concerns

If you are unhappy in any way with your order or delivery, please contact us in the first instance outlining your concerns and we will do our best to help and explain the situation.

Returns

Our Returns policy for our products is as follows:

Bespoke Garments
As these products are bespoke and made to order just for you/your team, we can only accept returns in the event of a manufacturing error. Your bespoke garments may be returned up to 6 months after the date of delivery if there is a manufacturing fault.

As per Trading Standards guidelines, faults on garments over 6 months old (from the date of delivery) are deemed to be caused by wear and tear and can no longer be considered as faulty goods.

Your return postage costs will be refunded if the return was necessary due to an error on our part only; to a maximum of £8 in the UK and up to £25 worldwide.

Your returns will be processed within 15 days.

If you request a refund and this is granted, a refund will be made via the original payment method.

Please contact Customer Services by emailing info@kitsportswear.com to arrange your return. One of our staff members will provide you with return details.

Customised Stock Garments
As these stock products are customised for you/your team, we can only accept returns in the event of a manufacturing error. Your customised stock garments may be returned up to 28 days after the date of delivery if there is a manufacturing fault.

Your return postage costs will be refunded if the return was necessary due to an error on our part only; to a maximum of £8 in the UK and up to £25 worldwide.

Your returns will be processed within 15 days.

Please contact Customer Services by emailing info@kitsportswear.com to arrange your return. One of our staff members will provide you with return details.