Refund and Returns Policy

1. Your Right to Return

  • Under UK and EU Consumer Law, you have the right to cancel your order and return any non-customised item within 14 days of delivery, for a full refund.

  • This 14-day period begins the day after you receive your order.

  • You do not need to provide a reason for your return, but the item must be unused, in its original packaging, and in resalable condition.

2. Exceptions to Returns

We cannot accept returns or issue refunds for:

  • Custom-made or personalised items (e.g., team kits with names, numbers, club logos).

  • Items that have been worn, washed, or altered.

  • Clearance or sale items where this is clearly stated on the product page.

3. How to Return an Item

  1. Contact our customer service team at info@kitsportswear.com within 14 days of receiving your order.

  2. Provide your order number, the items you wish to return, and the reason (optional).

  3. We will provide you with a return authorisation and instructions.

  4. Return the item to:
    Kit Sportswear Ltd
    Unit 35, Cido Business Complex
    Charles Street, Lurgan
    Co. Armagh, BT66 6HG
    Northern Ireland

4. Return Shipping

  • Customers are responsible for the cost of return shipping unless the item is faulty, damaged, or incorrect.

  • We recommend using a tracked delivery service to ensure your return reaches us.

  • If the return is due to our error, we will provide a prepaid return label.

5. Refund Process

  • Once we receive and inspect your returned item, we will process your refund within 14 days.

  • Refunds will be issued to the original payment method only.

  • If you paid for express delivery, only the standard delivery cost will be refunded (unless the item is faulty or incorrect).

6. Delivery Methods for Replacements

If you are exchanging an item (non-customised only):

  • UK Mainland: Dispatched via Royal Mail, DPD, or UPS. Delivery usually takes 1–3 working days.

  • International: Dispatched via trusted couriers. Delivery usually takes 5–10 working days depending on destination.

7. Estimated Shipping Times (for Reference)

  • Custom Orders: Production time 6–8 weeks + delivery (1–5 working days UK / 5–10 working days international).

  • In-Stock Items: Processing 1–2 working days + delivery (1–3 working days UK / 5–10 working days international).

8. Damaged or Faulty Items

  • If your order arrives damaged, faulty, or incorrect, contact us within 7 days of receipt with photos of the issue.

  • We will arrange a replacement or refund at no additional cost.

Contact Us
📧 info@kitsportswear.com (general/order queries)
📧 sales@kitsportswear.com (new customer enquiries)

Shopping Cart